In the early 1990s, Schiphol International Airport in Amsterdam faced an unprecedented hygiene crisis in its restrooms. Male passengers frequently caused heavy spillage while using the urinals, resulting in a cleaning nightmare and escalating facilities management costs.
To circumvent this gnawing problem, the airport cleaning department manager, Jos van Bedaf, devised an ingenious plan. He suggested etching a fly into the porcelain commode, positioned just above the drain. This simple implementation was carried out across the airport, and the results were stunning: spillage dropped by 80 per cent, and cleaning costs decreased by 8 per cent.
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