Behind the Banker’s Counter

behind_the_bank_counter_noteban_madras_courier
Image:7MB
India's bankers explain the challenges of managing demonetisation, it's loopholes and unintended consequences.

If I don’t answer my customers through a smile, and if I have the same grim face that he has, then there will definitely be a riot.

So says the manager at a public sector bank, after a hard day of handling long lines of frustrated customers. Vikram (name changed) has been through hell in the two weeks since the 1000 rupee and 500 rupee notes were demonetized.

He says he laughed when he watched some of the news coverage of bankers, in the initial period after demonetization. “People on news channels were expecting to get the new notes almost instantaneously after the announcement. When we found out about it at the same time they did – how can we calibrate the ATMs in time?”



To continue reading, please subscribe to the Madras Courier.

Subscribe Now

Or Login


 

-30-

Copyright©Madras Courier, All Rights Reserved. You may share using our article tools. Please don't cut articles from madrascourier.com and redistribute by email, post to the web, mobile phone or social media.
Please send in your feed back and comments to editor@madrascourier.com